Shipping & Returns

Shipping & Returns Policy

Fairfax ADL Pty Ltd ships Australia-wide using trusted shipping providers including Australia Post.

Orders are typically processed within 1–3 business days after payment confirmation.

During launches, sales, promotions, and high-volume periods, slight delays may occur.

Tracking information will be provided once your order has been shipped.

Shipping costs are calculated at checkout based on:

Any shipping promotions will be advertised separately.

Unless requested otherwise, orders may be shipped with Authority To Leave (ATL).

Fairfax is not responsible for lost or stolen parcels once marked as delivered by the shipping provider.

Customers are responsible for ensuring all shipping information is entered correctly at checkout.

Fairfax is not responsible for delays, losses, or additional shipping costs caused by incorrect address details.

Once parcels have been handed to the shipping provider, delivery times are outside Fairfax’s control.

If your parcel is delayed or missing, Fairfax will assist where possible in lodging an investigation with the shipping carrier.

Fairfax offers returns on eligible sneakers and clothing items within 30 days of receiving your order.

To qualify for a return:

Once approved, customers may receive:

Due to the collectible and sealed nature of Pokémon products, Fairfax does not accept returns, exchanges, or refunds on:

All Pokémon sales are final.

If you receive:

Please contact us immediately with:

If approved, Fairfax may offer:

in line with Australian Consumer Law.

Fairfax ADL Pty Ltd
5 Stephens Place
Adelaide SA 5000
Australia

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We strongly recommend using tracked shipping for all returns.

Fairfax ADL Pty Ltd reserves the right to refuse returns that do not meet the conditions outlined above.